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Terms Conditions

These Terms and Conditions (“Terms”) regulate your access to and use of services offered through https://www.mygenie.in and associated mobile or digital applications (collectively, the “Platform”). The Platform, together with all services made available through it, is referred to as the “Services.”

These Terms incorporate by reference our Privacy Policy and any additional guidelines, policies, or service-specific conditions that may be published from time to time (“Additional Policies”). In case of any inconsistency, the Additional Policies applicable to a specific service shall take precedence.

These Terms form a legally binding agreement between MyGenie (or relevant operating entity) (“MyGenie”, “we”, “our”, or “us”) and you (“User”, “you”, or “Customer”). By accessing or using the Platform, you confirm that you have the legal capacity to enter into this agreement and agree to comply with these Terms. If you do not agree, you must not use the Services.

1. Scope of Services

(a) MyGenie operates a technology platform that enables users to discover, request, and schedule a range of services provided by independent third-party professionals (“Service Providers”).

(b) The actual services delivered by Service Providers (“Partner Services”) are outside the direct control of MyGenie. We act solely as an intermediary facilitating connections and payments.

(c) Service Providers are independent entities and are not employees, agents, or representatives of MyGenie.

(d) The Platform is intended for personal use unless otherwise agreed in writing.

2. User Registration and Account

(a) To access certain features, you must create an account and provide accurate information, including your mobile number or email.

(b) You must be at least 18 years old to register.

(c) You are responsible for safeguarding your login credentials and for all activities conducted under your account.

(d) MyGenie is not liable for any unauthorized use of your account.

3. Bookings and Service Requests

(a) Users may request services by selecting available time slots and providing relevant details.

(b) A booking is confirmed only after acknowledgment via SMS, email, or in-app notification.

(c) MyGenie may reschedule or suggest alternatives if a Service Provider is unavailable.

(d) Service Providers reserve the right to decline a request under reasonable circumstances.

4. Pricing and Payments

(a) Prices displayed on the Platform are indicative and may vary depending on the scope of work, materials, or additional requirements.

(b) Payments may include:

  • Service charges payable to Service Providers
  • Platform or convenience fees payable to MyGenie

(c) Payments can be made via online methods (UPI, cards, wallets) or other available options.

(d) All payments are final unless otherwise specified or required under applicable law.

(e) Applicable taxes will be charged as per Indian regulations.

5. Cancellations and Refunds

(a) Users may cancel bookings subject to applicable cancellation charges.

(b) Refunds, if applicable, will be processed based on the specific service terms.

(c) Repeated cancellations or misuse may lead to account suspension.

6. User Conduct

You agree that you will:

  • Treat Service Providers respectfully and without discrimination
  • Provide a safe and appropriate environment for service delivery
  • Not engage in abusive, unlawful, or fraudulent behavior

MyGenie reserves the right to restrict or terminate access for violations of these standards.

7. User-Generated Content

(a) You may submit reviews, feedback, or other content (“User Content”).

(b) By submitting content, you grant MyGenie a perpetual, royalty-free license to use, reproduce, and display such content.

(c) You are responsible for ensuring that your content is lawful and does not infringe third-party rights.

(d) MyGenie may remove content at its discretion.

8. Data and Privacy

(a) Your personal data will be handled in accordance with our Privacy Policy.

(b) You consent to the collection, use, and sharing of your data with Service Providers and partners as necessary to deliver Services.

(c) We may disclose information if required by law or regulatory authorities.

9. Third-Party Services

The Platform may include links or integrations with third-party services. MyGenie is not responsible for their content, performance, or policies. Your use of such services is at your own risk.

10. Intellectual Property

All content, branding, and technology on the Platform are owned by or licensed to MyGenie. You are granted a limited, non-transferable license to use the Platform for personal purposes only.

11. Disclaimers

(a) The Platform is provided on an “as available” and “as is” basis.

(b) MyGenie does not guarantee:

  • The quality, reliability, or suitability of Service Providers
  • Continuous or error-free operation of the Platform

(c) Any agreement for Partner Services is strictly between you and the Service Provider.

12. Limitation of Liability

To the fullest extent permitted by law:

  • MyGenie shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the relevant service or INR 10,000, whichever is lower

13. Indemnification

You agree to indemnify and hold MyGenie harmless against claims, damages, or losses arising from:

  • Your misuse of the Platform
  • Breach of these Terms
  • Violation of any laws or third-party rights

14. Termination

(a) MyGenie may suspend or terminate your account if:

  • You violate these Terms
  • Required by law
  • For operational or security reasons

(b) You may stop using the Services at any time.

(c) Certain provisions will survive termination, including liability and indemnity clauses.